Refund policy

Contents

SUMMARY
1. RIGHT OF RETURN (14 DAYS)
2. EXCHANGES
3. REFUNDS
4. RIGHT OF COMPLAINT (24 MONTHS)
5. CONTACT
6. MODEL WITHDRAWAL FORM

Effective from: 14 September 2026

SUMMARY

  1. 14-day right of return: You can return unused goods within 14 days – without giving a reason. This applies both online and in store, except for certain products (e.g. demo items).

  2. Return label in the EU and Norway: If you live in the EU or Norway, you can get a return label in our returns portal – GLS in Denmark, UPS in the other countries. If you withdraw from the purchase, the price is deducted from your refund. If you exchange, the label is free in Denmark and Sweden; in the other countries it costs the same as when you withdraw. The price for your country is shown at www.maerkbare.dk/pages/levering-ombytning-returnering and in the portal before you confirm. If you live somewhere we cannot create a return label for, you send the goods back yourself at your own expense – see §1.10A.

  3. Refund: You get your money back via the same payment method no later than 14 days after you have told us that you are withdrawing. However, we may wait to pay out until we have received the goods, or until you have documented that you have sent them.

  4. 24-month right of complaint: Does the item have a manufacturing defect? We repair, exchange or refund.

  5. Contact: support@maerkbare.dk or the returns portal at www.maerkbare.dk/start-retur

1. RIGHT OF RETURN (14 DAYS)

1.1 You have the right to return goods within 14 days without giving a reason. The period runs from when you receive the goods (online purchases) or from the date of purchase (in-store purchases).

Exceptions: Certain products cannot be returned – e.g. demo items and display models. This is clearly stated at the time of purchase. See the terms and conditions §10A.

How to withdraw:

1.2 Let us know via:

What we refund:

1.4 We refund:

  • The price of the goods

  • The shipping you paid to have the goods delivered – but no more than what our cheapest standard delivery to your country costs. If you chose express delivery, we only refund the price of standard delivery

    1.5 The refund is made to the same payment method you used. No fees.

Return the goods:

1.6 Send the goods back within 14 days after you have notified us.

1.7 Return address: Barefoot ApS, Gammel Kongevej 19, 1610 København V

1.7A How to hand in the parcel: If you use our return label, you hand in the parcel at the place the label indicates – a GLS parcel shop in Denmark, a UPS drop-off point in the other countries. The parcel is then on its way to us, and you do not need to do anything more.

If you send the goods back yourself without our label, they must be sent to the address in §1.7. We do not collect parcels from parcel shops. A parcel that you address to a parcel shop instead of to our address never reaches us and is not counted as received.

1.8 Who pays the return shipping? If you withdraw from the purchase, you pay for sending the goods back yourself. If you want to exchange instead, see §2.

Return label:

1.9 Our return label: If you live in the EU or Norway, you can get a return label in our returns portal at www.maerkbare.dk/start-retur. We ship with GLS in Denmark and with UPS in the other countries. The price is shown in the portal before you confirm. It is not a fee we make a profit on – the price covers what the return shipment costs us. If you withdraw, we deduct the price from your refund. If you exchange, you pay the price in the portal before the label is created.

1.9A What does the label cost? The price depends on which country you send from, because it follows what the carrier charges from that particular country. You can find the price for your country at www.maerkbare.dk/pages/levering-ombytning-returnering, and it is always shown in the portal before you confirm your return. In Denmark the return label costs 39 DKK.

1.10 You can also send it yourself: You are not obliged to use our return label. You may send the goods back with the carrier you choose yourself, at your own expense, to the address in §1.7. If you do, we deduct nothing from your refund.

1.10A Places where we cannot create a return label: We cannot create a return label for:

  • Countries outside the EU, except Norway – this includes the United Kingdom, Switzerland and Liechtenstein
  • Cyprus and Malta
  • Ceuta and Melilla
  • The Canary Islands, the Azores and Madeira

If you live in one of these places, you send the goods back yourself at your own expense to the address in §1.7, and write to us at support@maerkbare.dk once you have sent them. If you paid customs duties or import VAT when the parcel came to you, you must claim that money back from the customs authority in your own country – we cannot do that for you.

Conditions for returns:

1.11 You may try the goods as you would in a store, but:

  • Shoes may only be tried on indoors

  • Shoes must not be worn outdoors

  • The original packaging must be included

    1.12 If you use the goods beyond this, we may deduct from the refund (reduction in value).

Exceptions:

1.13 The right of withdrawal does not apply to goods that are sealed for hygiene reasons and where the seal has been broken after delivery.

2. EXCHANGES

2.1 When you exchange for another size or model, the return label is free in Denmark and Sweden. In the other EU countries and in Norway it costs the same as when you withdraw, see §1.9A; you pay for it in the portal before the label is created. Shipping of the new item follows the normal rules for your country, see www.maerkbare.dk/policies/shipping-policy.

2.2 Start an exchange via our returns portal at www.maerkbare.dk/start-retur, or visit one of our stores. When exchanging via the portal, you enter your order number and what you want to exchange for, and you get a return label straight away.

2.3 Goods for exchange must be in unused condition with the original packaging.

2.4 An exchange is conditional on the item you want being in stock. If the item you want is not in stock, we offer a refund instead.

Exchanges from abroad:

2.5 Exchanges work the same way wherever in the EU or Norway you live. You get a return label in the portal – free in Denmark and Sweden, otherwise at the price in §1.9A – and we dispatch the new item once we have received the old one. If you live somewhere we cannot create a return label for, see §1.10A: you then send the goods back yourself at your own expense.

2.6 Return address: See §1.7. For delivery to the return address, see §1.7A.

3. REFUNDS

3.1 Refunds are made automatically via the same payment method that was used for the purchase:

Payment method Refunded to
Dankort, Visa, Mastercard The card that was used
MobilePay Your MobilePay account
Gift card Your gift card balance
Cash payment Cash in store or via bank transfer

3.2 When do you get the money? We refund no later than 14 days after you have told us that you are withdrawing. However, we may wait to pay out until we have received the goods back, or until you have documented that you have sent them – whichever happens first.

3.3 We charge no fees in connection with refunds.

4. RIGHT OF COMPLAINT (24 MONTHS)

4.1 You have a 24-month right of complaint under the Danish Sale of Goods Act. The right of complaint covers defects that were present at delivery.

Important to know:

4.2 A right of complaint is not the same as a durability guarantee. The expected lifespan of a shoe depends on its type and how it is used. A pair of light summer sandals has a shorter expected lifespan than sturdy hiking boots.

What is covered:

  • Manufacturing defects and material defects
  • Defects that were present at delivery

What is NOT covered:

  • Ordinary wear (e.g. worn heel lining, natural stretching)
  • Damage from incorrect use or care
  • Accidents, misuse or external impact
  • Cosmetic damage from normal use

How to make a complaint:

4.3 Use our complaints portal: www.maerkbare.dk/start-reklamation

You must provide:

  • Your order number

  • A description of the defect

  • Photos showing the defect (overview + close-up)

  • For shoes: Photos of the sole are required

    4.4 We assess your complaint and get back to you as soon as possible.

Burden of proof:

4.5 Within the first 12 months: We presume that the defect was present at delivery.

4.6 After 12 months: You must document that the defect was present at delivery.

Remedies:

4.7 For a justified complaint:

  1. Repair – we prefer to repair in order to reduce waste
  2. Exchange – for an identical product
  3. Money back – if neither repair nor exchange is possible

4.8 Return costs for complaints: If your complaint is approved, we refund your return costs. If it is not approved, you pay them yourself.

4.8A Delivery for complaints: Goods under complaint must be sent directly to our address (see §1.7). We do not collect parcels from parcel shops. See §1.7A.

Demo items and display models:

4.9 Demo items bought in our physical stores can not be returned or exchanged. This is clearly stated at the time of purchase. For online purchases, the statutory right of withdrawal applies.

4.10 A complaint only covers defects beyond the conditions disclosed. A complaint does not cover:

  • Disclosed cosmetic defects (scratches, marks, discolouration)
  • A significantly shorter lifespan that was disclosed at purchase
  • Ordinary wear corresponding to the disclosed condition of the item

See the full terms in the terms and conditions §10A.

5. CONTACT

Return or exchange:

Make a complaint:

Questions:

Hand in at a store:

  • Mærkbare Butik, Gammel Kongevej 19, 1610 København V
  • Vivobarefoot Concept Store, Badstuestræde 2, 1209 København K

For the full terms and conditions, see www.maerkbare.dk/policies/terms-of-service

6. MODEL WITHDRAWAL FORM

6.1 You do not need to use this form – a message in the returns portal or an email is enough, see §1.2. But if you want to use it, you can fill in and send this:

To Barefoot ApS, Gammel Kongevej 19, 1610 København V, support@maerkbare.dk:

I hereby give notice that I withdraw from my contract for the purchase of the following goods:
Ordered on: ____ / Received on: ____
Your name: ____
Your address: ____
Your signature (only if the form is sent on paper): ____
Date: ____

Barefoot ApS
CVR no.: 39363518
Gammel Kongevej 19, 1610 København V

Phone: +45 53803340
Email: support@maerkbare.dk

Last updated: 5 October 2026 (v2.1)

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