Right of complaint and warranty

We want you to feel confident shopping with us, and we are happy to help with any problems with your purchases. 🙏

Complaints.

We encourage you to submit a complaint if your product does not match the product description due to a defect at the time of purchase. It will make the process easier if you use the form via this link:

Submit complaint

A typical complaint case.

When we receive the complaint, we will assess the case and the product. If we accept the complaint, we will ask you to hand in the product in one of our stores, or send it to us (we will send you a return label). We will then handle the complaint in the following order, where possible:

1. Repair of the defect: We always prefer to repair — if possible — to reduce waste.
2. Replacement of the item: We replace it with an identical product, or with another product if you prefer.
3. Money back: We refund the purchase price if neither repair nor replacement is possible. Alternatively, we can offer a price reduction if you wish to keep the product despite the defect.

We aim to resolve the problem as quickly as possible and keep you informed along the way. And you are, of course, always welcome to contact us during the process.

Guarantee.

We offer guarantees on selected brands and products. The product description on the product page states whether a product is covered by a guarantee. You will find the conditions and the form to open a guarantee case on the individual guarantee page:

Vivobarefoot 100-day satisfaction guarantee