Vivobarefoot 100-day satisfaction guarantee

We offer a 100-day satisfaction guarantee on one pair of Vivobarefoot shoes per customer. We want you to be satisfied with your shoes, and we can offer this extra guarantee on Vivobarefoot. 🎉

So even if you have worn the shoes, we can exchange them for another pair, or you can get your money back.

Submit your guarantee claim using the form at the bottom of the page. You are also welcome to stop by our Vivobarefoot Concept Store.

How it works

1. Find your order. Enter your order number and the email address you used to place the order.
2. Select the shoes. Choose the pair your claim concerns.
3. Tell us about your experience. Choose whether you want an exchange or a refund, and upload pictures of the shoes as they look now.
4. You receive an email with your reference and a link to create a return label.
5. Send the shoes to us, or drop them off at one of our shops.
6. We process your claim once the shoes have arrived, and get back to you by email.

All communication about your claim takes place in that email thread, so you can always just reply to the email.

Please feel free to tell us more about your experience with the shoes. We are always interested in hearing and understanding what you are dissatisfied with.

Conditions

• The guarantee covers one pair of Vivobarefoot shoes per customer and can be used once.
• You must submit your claim within 100 days of your purchase date.
• The shoes must be cleaned before you send them.
• We need pictures of the shoes when you submit your claim.
• You pay the return postage. Dropping the shoes off at one of our shops costs nothing.
• You choose whether to exchange them for another pair or get your money back.

We hope the guarantee gives you reassurance about your purchase. Please contact us if you have any questions. 🙏