Statutory rights and warranty

We want you to feel secure when shopping with us, and we are glad to help resolve any problems with your purchases. 🙏

Right of complaint.

We encourage you to submit a complaint if your product does not match the product description due to a defect at the time of purchase. The process is easier if you use the form via this link:

Submit complaint

A typical complaint case.

When we receive the complaint, we assess the case and the product. If we accept the complaint, we will ask you to hand in the product at one of our shops or send it to us. You will receive an email explaining how to send it. We then handle the complaint in the following order, where possible:

  1. Repair of the defect: We always prefer to repair, if possible, to reduce waste.
  2. Exchange of the item: We exchange for an identical product, or for another product if you prefer.
  3. Refund: We refund the purchase price if neither repair nor exchange is possible. Alternatively, we can offer a price reduction if you wish to keep the product despite the defect.

We aim to resolve the problem as quickly as possible and keep you informed along the way. You are, of course, always welcome to contact us during the process.

Warranty.

We offer warranties on selected brands and products. The product description on the product page states whether a product is covered by a warranty. You can find the terms, and the form for creating a warranty case, on the page of the individual warranty:

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